Frequently Asked Questions

Everything you need to know. Still stuck? Contact us.

How long does shipping take?

Standard shipping is 3–5 business days within the U.S. Expedited (1–2 day) is available at checkout. International orders take 7–14 business days. Orders placed before 2pm ET ship the same day.

Do you offer free shipping?

Yes — free standard U.S. shipping on orders over $35. Below $35, standard shipping is $4.99.

Where do you ship?

We ship to all 50 U.S. states, Puerto Rico, and most countries internationally. Restrictions apply to some aerosol and alcohol-based products.

Are your products authentic?

Yes. Every product is sourced directly from the brand or an authorized U.S. distributor. We never sell counterfeits or grey-market goods.

Are your products cruelty-free?

Many of our brands are certified cruelty-free (Leaping Bunny, PETA). Each product page lists the brand's certifications. Filter by "cruelty-free" on the products page to browse only those items.

What is your return policy?

We offer 30-day, hassle-free returns on most items. See our Return Policy page for details.

Can I cancel or change my order?

You can cancel or modify within 1 hour of placing the order — email support@easyshoppingmart.us as soon as possible. After that, the order has likely entered fulfillment and cannot be changed.

How do I track my order?

After your order ships, we email you a tracking number. You can also enter your order number on our Track Order page.

Do you have a loyalty program?

Yes — Glow Rewards. Earn 1 point per $1 spent, redeem for discounts. Sign up free on our login page.

I have skin sensitivity. How do I patch test?

Apply a small amount to your inner forearm or behind the ear, wait 24 hours, and check for redness or irritation. If you react, return the product within 30 days.

How can I contact customer service?

Email contact@easyshoppingmart.us or use the form on our Contact page. We reply within 24 hours, Mon–Fri.

Do you offer gift wrapping?

Yes — add a gift note and request gift wrapping at checkout for $4.99. Gift orders ship without a price-included invoice.